We want you to be delighted with your purchase from TRAIDremade. Please note that all TRAIDremade items are made by hand from recycled fabrics, clothes and textiles and the material may carry small imperfections. This is part of the charm of the label. If you want clothing which is ‘box fresh’ and ‘brand new’ then TRAIDremade is probably not for you.
If your purchase does not meet your satisfaction, please return the item/s within 14 days for an exchange or refund providing it is unworn and in re-saleable condition. This means that:
Swing tags and labels must still be attached to the items and the item MUST be unused, complete and in the original undamaged packaging.
When trying on garments, it is your responsibility not to get perfume or make-up on the garments. We will not be able to accept worn or soiled garments.
We regret that earrings (for pierced ears), lingerie, swimwear or items of that nature cannot be returned to TRAIDremade.com.
To avoid ordering the wrong size please examine the size chart provided. Where vintage clothing has been used, sizing can sometimes come up differently and the description will explain this as fully as possible. If you are still unsure or have questions about sizing please email shop@traid.org.uk.
To Make A Return
Print off a return from at www.traidremade.com/returns. Please mark your reason for return clearly and whether you would like an exchange or a refund.
Return postage on unwanted items is at the customer’s cost and liability. We recommend that you insure goods that are being returned for their full value and keep a proof of postage.
Please enclose the return form in the original packaging and send to: TRAIDremade.com, TRAID, 5 Second Way, Wembley, Middlesex, HA9 0YJ, UK. Please obtain proof of postage (and keep this until you have received your refund), as we cannot accept responsibility for parcels lost in transit. We also recommend that you send the goods via an insured service. Please note that unidentified returns/exchanges may be returned to the sender.
We regret we will not be able to refund postage unless the original item sent out was faulty or incorrect to the item you ordered. We strongly advise all customers to check items thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.
Exchanges
Where possible we will exchange items for a different size. However, as many of the pieces on TRAIDremade.com are one off, we can also exchange for a different item. Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check. You will be liable for the exchange postage.
If you have bought an item that was made to order (e.g. specially made up to size) then we will only offer an exchange and not a refund.
Refunds
We are happy to give a full refund on items returned new and unused back to us within 14 days of your receipt. All refunds, less the delivery cost, will be credited to the original payment debit/credit card after we have received and inspected the returned item. A refund should be credited back to your card within 7 days of our receipt of the item, but please allow up to 30 days. Note, the refund might not show up on your statement for a few days.
We regret we will not be able to give a refund if;
- The unsuitable goods are returned for refund outside of the 14-day period. They cannot be returned to the customer if they are sent back to us outside of this time.
- Goods sent for refund that are not in a saleable condition (worn, soiled or without tags or designer boxes). We reserve the right to refuse a refund if this is the case. Upon receipt of an order, if any item has been received with no tags, customer should notify us (by phone or email) on the same day.